Legal · Contact

Contact us

We reply on business days. Grievance requests are prioritised.

Company

Cosmoura Marketing Private Limited
A company incorporated under the Companies Act, 2013 (India)
CIN: U52609HR2019PTC080335
GSTIN: 06AAICC1768L1ZC
Website: https://cosmoura.com

Head Office

Cosmoura Marketing Private Limited
295, Block C, Sushant Lok III, Sector 57
Gurugram, Haryana — 122003
India

Emails

  • Website / product support: [email protected] — for anything to do with using the website, billing, technical issues.
  • Admin, grievance & legal: [email protected] — grievance officer, DPDP / GDPR rights requests, legal notices, compliance, security disclosures, press.
  • Grievance Officer (India, DPDP §8(9)): Subesh Kumar — [email protected]

Response times

  • General queries — 2 business days.
  • Support (paid tiers) — 1 business day; Pro / Agency Plus tier: 4 business hours.
  • Grievance requests — acknowledged within 48 hours; resolved within statutory windows (DPDP: as prescribed by Rules; GDPR: 30 days, extendable by 60).
  • Security disclosures — acknowledged within 24 hours.

Phone

We handle all customer support in writing so we can maintain an accurate record. If a phone call is required for a specific issue, we will schedule one after email triage.