Legal

Refund & Cancellation Policy

Effective 29 September 2026 · Version 1.0

This policy explains cancellations and refunds for paid subscriptions to the MyShowPage platform (myshowpage.com), operated by Cosmoura Marketing Private Limited. It forms part of our Terms of Service.

1. Nature of the Service

MyShowPage is a Software-as-a-Service subscription. There are no physical or digital goods "shipped" or "delivered" in the traditional sense. Access to the platform is provisioned instantly upon successful payment. Accordingly, this policy governs cancellations, non-renewals and refunds only.

2. Free trial

New Tenants may start a 14-day free trial with no payment method required. You will not be charged unless you actively subscribe to a paid plan.

3. Monthly subscriptions

3.1 First-month money-back guarantee

If you are dissatisfied with the Service, you may request a full refund of the first monthly payment within 7 days of that first charge. Email [email protected] from the account address with your reason. This is a good-faith guarantee, not a right that can be exercised repeatedly.

3.2 Cancellation for subsequent months

You may cancel a monthly subscription at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period; the platform remains available until then, and no partial refunds are given for unused days of the current month.

4. Annual subscriptions

4.1 Cooling-off period

You may request a full refund of your annual payment within 14 days of the initial charge (or upgrade from monthly to annual), provided you have not materially used automation quotas beyond a reasonable evaluation (e.g. generated more than 30 AI actions, or issued more than 5 invoices).

4.2 Prorated refund window (60 days)

If you cancel between day 15 and day 60 of an annual plan, we will refund the prorated value of unused whole months, minus (a) the value of any monthly-equivalent already consumed, and (b) any actual third-party fees incurred (e.g. SMS credits, custom-domain SSL).

4.3 After day 60

After 60 days from the start of an annual term, cancellations take effect at the end of the annual term and no refund is issued for the remaining months. You retain access until the end of the paid term.

5. Add-ons and one-time purchases

SMS/WhatsApp credits, poster-generation packs, and other one-time add-ons are non-refundable once consumed. Unused, unconsumed credit packs are refundable pro rata within 30 days of purchase on written request.

6. Refunds we will always issue

  • Duplicate charges — refunded in full, promptly.
  • Fraudulent transactions not authorised by the account holder — refunded once verified.
  • Service outages exceeding the SLA commitment on paid tiers where an SLA applies (credits in accordance with the SLA schedule).
  • Statutory refunds required by law (e.g. EU consumer right of withdrawal for individual consumers within 14 days, unless the service was fully performed with your prior express consent).

7. Refunds we will not issue

  • Failure to cancel before an auto-renewal.
  • Change of business circumstance after the refund window.
  • Non-use of the Service during the billing period.
  • Termination by us for breach of the Terms or Acceptable Use Policy.
  • Third-party fees already paid on your behalf (payment-gateway processing fees, SMS senders, domain registrars).

8. How to request a refund

  1. Email [email protected] from your account email.
  2. Include the invoice number and reason for the request.
  3. We acknowledge within 2 business days and issue eligible refunds within 7–10 business days.
  4. Refunds are returned to the original payment method via Razorpay (India) or Dodo Payments (international). Bank posting timelines vary (typically 5–7 additional business days).

9. Chargebacks

Please contact us before raising a chargeback with your bank. Undisputed chargebacks may result in account suspension pending resolution. We will cooperate fully with valid fraud investigations.

10. Currency & conversion

Refunds are issued in the currency of the original charge (INR via Razorpay or USD/EUR via Dodo). Currency-conversion fees charged by your card issuer are not refundable.

11. Data on cancellation

Cancellation does not automatically delete your data. You have 30 days from cancellation to export data as CSV/PDF. After 30 days we begin deletion / anonymisation per our Privacy Policy, subject to statutory retention of financial records.

12. Contact

Billing & product support: [email protected]
Grievance Officer / legal / admin: Subesh Kumar — [email protected]

Cosmoura Marketing Private Limited (CIN U52609HR2019PTC080335 · GSTIN 06AAICC1768L1ZC) · cosmoura.com · 295, Block C, Sushant Lok III, Sector 57, Gurugram, Haryana — 122003, India